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Frequrently Asked Questions

DiamCalc FAQ

DiamCalc questions page 1page 2

Installation, Registration, Re-installation and Upgrade If I change or restore a computer, laptop or operational system and would like to reinstall DiamCalc 2.8.0 what should I do? If I change or restore a computer, laptop or operational system and would like to reinstall GemCalc what should I do? If I were to reinstall DiamCalc 2.8.0 on new OS would that change the Registration key? When I want to run DiamCalc I get an alert box: "This software has expired. lease obtain a newer version from our websites ..." The Program does not start after this message. We tried to reinstall but with no effect. Please give me your advice I am getting an error message "HASP not found" when I try launching DiamCalc. What should I do ? I upgraded my DiamCalc to version 3.0 and purchased the special hasp. But when I upgraded my computer to Windows 7, DiamCalc no longer works properly. It comes up, but when I click on any of the menu items, the program locks up and will not respond to any demands. How do I correct this? HASP key Unfortunately our USB Hasp key is broken. What shall we do? System Requirements What graphics card I need to view and record images and video in HDR? Are DiamCalc and GemAdviser compatible with Vista? Can DiamCalc be installed on an Apple computer? How do we arrange for use DiamCalc on a new notebook? DiamCalc features What is the difference between DiamCalc and DiamCalc Pro ? Is it possible to export SARIN (SRN) files into STL format using DiamCalc? Why is the DXF format not loaded into my DiamCalc? How does DiamCalc decide which facet gets azimuth value 0.0 degree in the reports? What does  Moon facets mean? What do colors mean in Parameters quality and Proportions section? If I have two dmc files how can I see stone from one dmc with lighting from another dmc? Without changing pozition and spectrum of stone What is the using of View distance if we have the Head distance? Is it possible to show two simultaneous views of a diamond and to change the parameters of one of them to compare its appearance? Can DiamCalc work with different type of gemstones, Sapphire, Quartz, Topaz etc.? How can I work in DiamCalc with arbitrary cut? I have a registered DiamCalc version 3.0. I have to make an appraiser of a cushion, but I do not have any 3D model of a cushion. I tried to download the cushion from PACOR but they do not work on DiamCalc. What can I do? What is new in the DiamCalc? Gem Adviser What is the main purpose of GemAdviser? Is it possible to export an image generated by the GemAdviser into JPG or other raster format? Is it possible to export the animation produced by GemAdviser into AVI or MOV formats? Cut Designer How to make a concave contour like Heart shape or Star shape in the Cut Designer? DLL Cuts What is the difference between DLL cut and cut made with Cut Designer? What program do I need to view and edit DLL file? DiamCalc Color I would like to know about fancy colour diamond optimization software. What is the price and what would be procedure to acquire that fancy colour diamond optimization software? General I know that each brilliance analyser has different results. How accurate is the Brilliance calculated by DiamCalc? Can I use the DiamCalc results and mention them an appraisal that the brilliance of a particular stone is Good to Very Good? How do the DiamCalc results compare with a Brilliancescope or any other hardware based unit? What is orientation X, Y, Z of the model in DiamCalc relatively to the model in GemCad? What quality of images we are able to print from DiamCalc?

Oxygen FAQ

All Oxygen questions What is the price of Oxygen and M-Box? Is it possible to get a demo version of the Oxygen X Ray program?

Helium Polish FAQ

All Helium Polish questions What is the prices for Helium Polish scanner and software?   We would like to view and test a Helium Polish scanner. We are based on USA. Can you refer me to a local USA company that would allow me to test this machine? What sizes of diamonds can I measure with the Helium Polish machine? Can Helium Polish scanner produce accurate STL files of faceted, polished, colored gemstones? How long to create one STL file?   How length of lower facets is measured in the Helium Polish?

Helium Rough & Pacor FAQ

All Helium Rough & Pacor questions Buying and testing demo What is the price for Helium Rough scanner and software? I am manufacturer. Can you give me an offer for Helium Rough - software and hardware. What are the programs required to work with Helium Rough if I need to check inclusions inside a rough diamond? What is the price and term of delivery for these equipments? What training programs are available? How strong is the Helium rough scanner? Can it detect VVS inclusions? Please recommend proper instruments and software for cavity mapping and planning of rough diamonds. Is it possible to order the PACOR system? DLL Cuts We would like to make our own fantasy cuts to use in the Helium Rough / PACOR software. What should we do? Optimization I want to find a second stone. What is the difference between algorithms Next (Facet) and Next (Space)? How to create appraiser and price lists? Scene How to see angles for two models simultaneously? for example, for scanned model and for its asc sample How to change coordinate system for model on Scene ?

Documentation

Helium Rough & Pacor Documentation

Content Introduction Getting started Scanning and building Import and export Recognition Inclusions Optimization Reports Laser marking Common features

Documentation (PDF)

• DiamCalc 3.2 Documentation beta
• DiamCalc 3.0 Documentation
• DiamCalc 3.0 Tutorial: How to Create High dynamic range (HDR) panorama
• Oxygen Microscope Documentation
• Helium Polish Highlights
• Helium Polish system manual
• Helium reports documentation
• Creating and customizing appraisers
• Creating and customizing pricelists
• Creating and customizing Pricelists from Rapaport CSV files